Avoid being caught by scammers posing as PC Matic
There are a million scams out there. According to the FTC, over 3 million in 2019 to be exact. The most prevalent form last year was impostor scams, and PC Matic is not immune to that either. We frequently hear about customers who, instead of contacting PC Matic support, have tried to branch out and search for other methods.
Recently, another impostor scam came to light. So, in an effort to set the record straight, here’s what you should do if you’re looking for support for your PC Matic product.
Home users
Home users have a support button on their console. This will take you directly to our customer support team. They’re a fantastic and helpful group that will be able to tackle your issue quickly and with ease.
If you aren’t yet a PC Matic Home customer, we urge you to go to our support page and contact us from there. Our website is verified and safe. Accessing support through it will take you directly to a PC Matic employee.
Pro customers
Whether you’re a reseller, MSP, or Pro customer, you will have a sales rep that was assigned to you. Contacting your sales rep directly or accessing the support function through your portal are the safest ways to contact a verified PC Matic employee. Don’t worry if you don’t remember who your sales rep is, the support access through your portal will get you to the correct person.
Additionally, if you need to make a payment to your account, all of the information is located in your portal. PC Matic employees will NEVER ask you for payment information via email or over the phone. For your safety, we also do not store automatic payment information in a place where employees can access it. With PC Matic, your information is safe.
The forums
You can always visit the PC Matic forums for helpful tips, to see other people’s scam stories, or to ask general questions. If you see a response from an Admin, you know you’re getting information from a PC Matic employee.
The forums are a great place to converse about the product and ask general questions. You’ll definitely want to check it out even if you aren’t in need of support.
What NOT to do
Googling “PC Matic Tech Support” could get you to the correct place, or it could get you in a world of trouble. From scammers that ask you to send a check (actually happened) to a person asking to remote into your computer (actually happened) our customers who venture out on their own have come into contact with it all.
The best way to make sure you’re getting verified PC Matic support is to only go through our approved channels mentioned above. When it doubt, always go through www.PCMatic.com. It’ll save you a lot of headaches in the end.
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