PC Matic Blog

How to Get PC Matic Support

Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic. Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy. Legitimate PC Matic support is available through our online help desk from 8:00 a.m. to 1 a.m. EST. In our 18+ years of business we have found online and email support to be the most effective and efficient for our consumers.

Does PC Matic support cost me anything?

Absolutely not! Our trained technical support team is available seven days a week from 8 a.m. to 1 a.m. EST to help you with all of your support needs, free of charge! If anyone claims to be from PC Matic, or is offering assistance for PC Matic, with a charge associated, they are not from PC Matic. Often times, these are technical support scams.

6 Ways to Contact PC Matic

Online support can be accessed directly at www.pcmatic.com/help
Direct support requests can be sent to pcmatic@pcpitstop.com
A link to our support page can be found on www.pcpitstop.com as by clicking “Support” followed by “Customer Service”
A link to our support page can also be found on www.pcmatic.com/consumer/ as by clicking “Support” followed by “Customer Service”.
Our support page can also be found within the PC Matic application.

6. You can also submit a product question through our Forums.

How do I submit a request for assistance for my PC Matic software?

Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com as described above.
You will need to click on “Technical Support” then answer what kind of support you’re requesting.
You will then be prompted to answer questions based upon your assistance needs.
If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below:
If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.
To submit the ticket, scroll down and click on “Submit Ticket”.
Upon completion you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.

To access the full PC Matic User Guide, click here.

Malicious Email Sent to PC Matic Customers

Today our tech support team received a help desk ticket from one of our a diligent customers inquiring about the email below:

They knew something wasn’t quite right, and our help desk team immediately knew it was a scam.

PC Matic customers must be advised, this email is not legitimate, and do not click on any of the link within the email. If anyone clicks on the https:// link – it downloads a supremo.exe file which enables remote access control. This control would then be given to the hackers, portraying themselves as PC Matic employees. Supremo is a legitimate remote desktop tool so it will not be blocked by PC Matic as it is not malicious. It’s important to take advantage of the KnowBe4 security awareness training that is included in your PC Matic license to spot fake tech support scams like this one. If you need assistance getting access to the KnowBe4 security awareness training classes that come with your subscription, please contact our customer support team at pcmatic.com/help.

It is important, if you receive this email, you delete it immediately. Please notify any other PC Matic users you know as well.

If you have already clicked the link, downloading the file, we advise you to delete it immediately. To do so, you’ll need to go to your recent downloads, right click on the supremo.exe file, and select “delete”.

PC Matic Earns Second Consecutive AV-Test Certification

PC Matic first tested with AV-Test in the fall of 2017, and earned its first AV-Test certification at that time. In January and February of 2018, AV-Test conducted another round of testing in their Home Windows test category. The testing resulted in AV-Test awarding PC Matic 3.0 with another AV-Test Certification after achieving high marks across their protection and performance testing.

PC Matic‘s Super Shield was able to block 100% of the real-world ransomware/zero-day threats used in the test set, further demonstrating that taking an approach that centers around prevention instead of remediation continues to show its importance. Ransomware infections not only require a ransom paid to recovery encrypted files, but recovery efforts and time lost for the business often cost far more.

In addition, PC Matic out scored other tested security solutions in performance measures. According to the industry averages, PC Matic was over two-times more efficient than alternative programs. Due to this level of efficiency, PC Matic had a lower impact on the computer’s speed during daily usage.

In the usability category AV-Test penalized our score for returning a small number of false positives. The false positive test used by AV-Test is extremely robust, with over 1.5 million known good samples. After being tested against those samples, our highest number blocked was 41. This comes down to .004% false positive rate or 99.996% good file accuracy. The number of false positives our users see in the real world is often even lower and further shows that our patent pending globally automated whitelist is a truly innovative approach.

If you’d like to check out the test results for yourself, head on over to AV-Test

PC Matic – A Direct Response Advertiser

Lately, we have been receiving a significant amount of feedback regarding ad placements, specifically when they air. This feedback has included praise for what shows we air on, to indifference, to threats of boycotts. We wanted to address these concerns immediately, however, there are a few things people need to know.

First, we are not what is called a general advertiser. General advertisers utilize an ad agency. The ad agencies are able to request when their client’s ads air, or don’t air.

Unlike a general advertiser, PC Matic is a direct response advertiser. What this means is, we place orders containing rates for the air time that is remaining after the general advertisers have chosen their ad spots. Therefore, we are not guaranteed any air time at all. We simply receive whatever ad spots are available and within our order. Also, for some of the TV providers, specifically Dish Network and DirectTV, we place orders based on what is called a “news cluster”. The news cluster contains a predefined list of news networks such as Fox News, CNN, MSNBC, etc. When an ad spot clears for the cluster, we air at the same time on all of the networks within the cluster. For example, an ad that is on at 9:20 p.m. EST on Fox News, will also be on at 9:20 p.m. EST on CNN and MSNBC.

We understand the concerns expressed regarding our ads airing during certain programming. However, it is important our customers understand, our ad placements are out of our control. We do not have an ad agency to decide when our ads air, nor do we purchase ad space based on programming.

For readers who encourage us to obtain an ad agency to gain control over when our ads will air, PC Pitstop CEO and founder, Rob Cheng, explains his decision not to hire an ad agency here.

We hope our supporters understand our advertising methods a bit better. If anyone has questions, feel free to drop a comment below.

How to Get PC Matic Support

Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic. These individuals are posting a fake PC Matic phone number, claiming to offer support. Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy. Legitimate PC Matic support is available through our online help desk from 8:00 a.m. to 1 a.m. EST. In our 18+ years of business we have found online and email support to be the most effective and efficient for our consumers.

Does PC Matic support cost me anything?

6 Ways to Contact PC Matic

Online support can be accessed directly at www.pcmatic.com/help
Direct support requests can be sent to pcmatic@pcpitstop.com
A link to our support page can be found on www.pcpitstop.com as by clicking “Support” followed by “Customer Service”
A link to our support page can also be found on www.pcmatic.com/consumer/ as by clicking “Support” followed by “Customer Service”.
Our support page can also be found within the PC Matic application.

6. You can also submit a product question through our Forums.

How do I submit a request for assistance for my PC Matic software?

Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com as described above.
You will need to click on “Technical Support” then answer what kind of support you’re requesting.
You will then be prompted to answer questions based upon your assistance needs.
If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below:
If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.
To submit the ticket, scroll down and click on “Submit Ticket”.
Upon completion you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.

To access the full PC Matic User Guide, click here.

AV-Test Breaks Down PC Matic Performance, Protection, and Usability

PC Matic has been testing with AV-Test since the fall of 2017, with test scores progressively increasing. In August, AV-Test conducted another round of testing, leaving PC Matic with its best protection scores yet.

PC Matic‘s Super Shield was able to block 100% of the real-world threats including zero-day attacks and intrusive web and email threats. In addition, PC Matic blocked 99.99% of prevalent malware found in the previous four weeks of testing. In past testing, we recognized there were some kinks that needed to be worked out. Our development team worked diligently to resolve these issues, resulting in amazing testing scores.

Although protection scores increased, there were issues with the performance and usability of PC Matic. Our development team is investigating the performance issues AV-Test ran into and working as quickly and efficiently as possible to resolve the flaws for our customers. We project in the very near future, our customers will be incredibly pleased with the newly enhanced version of PC Matic 3.0.

In the usability category, AV-Test penalized PC Matic for returning a small number of false positives. The false positive test used by AV-Test is extremely robust, with over 1.3 million known good samples. After being tested against those samples in July and August, the total false positives reported were 36. This comes down to .0026% false positive rate or 99.9974% good file accuracy. The number of false positives our users see in the real world is often even lower and further shows that our patent pending globally automated whitelist is a truly innovative approach.

If you’d like to check out the test results for yourself, head on over to AV-Test.

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PC Matic Recognized Internationally for Innovation & its Anti-Malware Capabilities

This quarter PC Matic Pro was honored by both the Best in Biz and Cyber Defense Magazine for its advanced security protection. PC Matic Pro was named the silver winner in Most Innovative Product of the Year – SMB in Best in Biz Awards 2018 International, the only independent global business awards program judged each year by prominent editors and reporters from top-tier publications from around the world.

Close to 300 public and private companies from all sectors of the global economy and more than 35 countries competed in Best in Biz Awards’ 6th annual International program. Winners in the 6th annual program were determined based on scoring from an independent panel of judges hailing from a wide spectrum of top-tier publications and media outlets and from 12 countries.

In addition, Cyber Defense Magazine, the industry’s leading electronic information security magazine, has honored PC Matic Pro in its 2018 Cyber Defense Global Awards, naming it Editor’s Choice for its anti-malware capabilities.

This is Cyber Defense Magazine’s sixth year of honoring cyber defense and information security innovators. The judges are CISSP, FMDHS, CEH, certified security professionals who voted based on their independent review of the company submitted materials on the website of each submission.

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PC Matic Awarded Best IT Anti-Malware Solution by American Security Today

PC Pitstop, the makers of PC Matic were awarded the Gold ASTORS Award for the Best IT Anti-Malware Solution by American Security Today earlier this week, in New York City.

American Security Today’s 2018 ASTORS Homeland Awards Presentation Luncheon at ISC East was an overwhelming success. The ceremony brought business and government professionals from across North America and the Middle East. In attendance were representatives from the Department of Homeland Security, Department of Justice, state and local law enforcement agencies, as well as leaders in private security.

During the luncheon celebrating this year’s winners, co-founder, and publisher for American Security Today, Michael Madson stated,

“As the nation continues to respond to escalating threats from home and abroad, the innovative solutions being implemented to meet those threats, has led to tremendous growth in the fields of Homeland Security and Public Safety.”

“Today, the United States is increasingly focusing on protecting IT/cyber security networks, and government and security professionals are calling on innovative companies like those honored with 2018 ‘ASTORS’ Awards, to help them do so.”

To see a list of all of the 2018 ASTORS award winners, click here.

Regarding the award recognition, PC Pitstop founder and CEO, Rob Cheng stated,

“We are honored to be recognized as a leading anti-malware solution for the second consecutive year by American Security Today. This award represents two things. First, our dedication to malware prevention, and how that will never waiver. Second, our continuous growth to actively thwart not only today’s cyber threats, but the attack vectors criminals are using as well.”

PC Matic’s security solution is focused on malware prevention and detection, with the use of application whitelist technology. In addition to their automated whitelist, PC Matic has added malicious script blocking to thwart fileless malware attacks. They have also determined RDP attacks have grown substantially year over year. Therefore, they developed an added layer of security to mitigate the risk of RDP ports being exploited as an attack vector.

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100% of Revenues Going to Project Meet Me Halfway

Have you heard of Giving Tuesday? It’s the Tuesday after Cyber Monday, which is meant to focus on giving back to organizations or your community. The idea is pretty wonderful, considering the days leading up to it are full of buying the latest gadgets for friends, family, or yourself.

But what if there was 38 straight days of giving back? One of our valued partners, Burcheyes, is doing just that. From Black Friday to New Year’s Eve, every single cent of their new business revenue is being donated to charity. This means no more commissions for their C-level management, or anyone else for that matter.

Burcheyes CEO and founder of The Giving Business, Jason Burch states,

“We are donating 100% of new business revenue through the end of the year to Project Meet Me Halfway. This is not a percentage of our profits, this is 100% revenue. No cap. Everything. Every single dollar we receive will go to charity.”

Click here to help support his great cause.

Pretty amazing right? So, here’s what you can do. Say you’re buying a new PC for Christmas and you don’t want to run a foriegn-made antivirus on it. You can sign up for PC Matic’s lifetime license for $150, and 100% of Burcheyes’ revenue will go to Project Meet Me Halfway, to help foster children who age out of the system and face homelessness. Then, when Burcheyes receives their PC Matic commission check, they’ll donate it all in David Austin’s name. We cannot imagine a better way to honor him.

“If you share this with your friends and 10,000 people buy PC Matic from our link that will raise more than $1 million for children who age out of foster care. I know they’d appreciate it and I would too,” said Jason. “Invest in these kids.”

Get PC Matic Now!!!

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Throughout the third quarter, our development team made some significant enhancements to PC Matic.

PC Matic Revamps Android Product and Enhances SuperShield

These new developments include a revamp to our Android product. The backend of the PC Matic Android application has been completely rebuilt from the ground up with our newest release. We’re so excited about our new application for Android devices that takes a whitelist based approach to security just like PC Matic for Windows! We really believe this change in security will provide unprecedented security for Android devices in an era of growing mobile attacks. In addition to the change to whitelist focused protection, we’ve also made adjustments to improve stability and scanning times. Stay tuned for more improvements to the Android app in the near future!

We’ve also improved SuperShield’s malware quarantine ability. When known bad applications attempt to run on your computer they will be blocked from running as usual, but will now immediately be put into quarantine and removed from your device. This change will drastically decrease the amount of time it takes for bad applications to be quarantined and cleaned up.

PC Matic Pro Improves User Interface and Protection Capabilities

Now let’s go into the changes that will impact our business users. PC Matic Pro has implemented a Blocked Status Info tab within the user portal. This new tab provides a central hub of blocked applications across your environment with an easy path to locally whitelist or blacklist an item without having to drill into the individual machines page. We have also tied in several research tools including links to Virus Total, Meta Defender, and our own Cuckoo Analysis Sandbox results for you to view. The PC Matic Research team’s analysis is also provided within the report. We think this new central location for locally whitelisting will save you time managing your devices!

Additionally, our team has replaced the BITE (Business IT Evaluation report) and Maintenance Stats reports with a new Reporting tab. It includes detailed information from the Security Stats Report along with performance information formerly in the BITE report that can all be looked at with a glance or drilled into by machine.

Lastly, PC Matic Pro introduced the ability to disable RDP (Remote Desktop Protocol) from the Endpoint Vulnerabilities tab located in the management console. This feature provides insight into, and action over, any machines with RDP enabled and any machines with User Options for Super Shield available. Both vulnerabilities can be disabled right from the report.

Now Offering Additional Training Resources for VARs and MSPs

Now, don’t think we forgot about enhancing the user experience for our VARs and MSPs. In Q3, we’ve added: “On Demand Sales Training Sessions”. We’re always working on expanding the resources available to our partners to learn more about our products. Recently we introduced an on-demand training session with a quiz to test your PC Matic knowledge! Check them out below.

Training Video – pcmatic.me/SalesTraining Quiz – pcmatic.me/SalesTrainingQuiz

To read the Q3 PC Pitstop Newsletter in its entirety, click here.

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PC Matic Earns AV-Test Certification

PC Matic has been testing with AV-Test since the fall of 2017, with test scores progressively increasing. In September and October, AV-Test conducted another round of testing, leaving PC Matic with its best protection and performance scores yet.

**The scores discussed below are an average of PC Matic’s scores for both September and October testing.

Protection

PC Matic‘s Super Shield was able to block 99.7% of the real-world threats including zero-day attacks and intrusive web and email threats. In addition, PC Matic blocked 100% of prevalent malware found in the previous four weeks of testing. Overall, we are pleased with these results but will continue to improve our product, striving for 100% detection in both testing categories.

Performance

AV-Test conducts several performance measures to determine how each tested security solution impacts the functionality and efficiency of the PC. PC Matic came in first place, with the least impact on the endpoint, in a majority of these test. After averaging each solutions scores in the performance tests, PC Matic was the clear leader in the performance category.

Usability

The usability tests within the AV-Test certification process is entirely based on false warnings, notifications, or classifications — also known as false positives. Since PC Matic uses a whitelist as its primary method of malware detection, there will always be false positives. Fortunately, we are able to minimize the number of these, decreasing the negative impact on user experience.

The false positive test used by this testing agency is extremely robust, with over 1.3 million known good samples. After being tested against those samples in September and October, the total false positives reported were 46. This comes down to .0034% false positive rate or 99.9966% good file accuracy. The number of false positives our users see in the real world is often even lower and further shows that our patent pending globally automated whitelist is a truly innovative approach.

If you’d like to check out the test results for yourself, head on over to AV-Test.

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An Old Scam Gains More Traction…

Almost a year ago, we broke news on a scam hackers were running offering refunds for companies that were “going out of business”. In reality, none of these companies were really shutting down. Instead, hackers were using this as an excuse to gain the personal banking information of victims, so they could “process” the refund.

To this day, one of the major businesses hackers claim to represent is “antivirus providers”. Hackers know, with the increased dependency on technology, most people have a computer or mobile device that should have antivirus protection on it. Scammers are exploiting this, by calling unexpected victims claiming to be from their “antivirus company”, which they claim is going out of business. Their comments will remain vague, careful not to disclose a company name. Instead, they wait for the victim to respond with something like “Oh, PC Matic?”. And just like that, they have the information they need. Often times, the victim doesn’t think twice that they’ve given the hackers the information they needed to appear to be legitimately from their security solution.

This is exactly what happened to a 67-year-old Arkansas resident. After providing her banking information for the refund, the scammer called back saying the wrong amount was transferred, and she would need to transfer back thousands of dollars. It was then, she realized it was a scam. She immediately hung up and froze her bank accounts.

Don’t be a Victim

First, it is important to know, companies are not going to call every customer offering a refund if they go out of business. Instead, they would likely do a major press release and/or send out a letter or email confirming the company’s doors are closing. Taking the time to notify each customer by phone is not realistic. If you receive a call like this, you’re encouraged to tell them you know it’s a scam. They will likely hang up, and not call again.

Also, do your due diligence and share this information with your friends and family. The more people know the less likely they are to fall victim.

Stay safe out there!

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Out Performing Industry Standards

PC Matic‘s SuperShield outperformed industry standards, blocking 100% of the real-world threats including zero-day attacks and intrusive web and email threats, in the latest round of testing by independent third-party testing authority, AV-Test. In addition, PC Matic blocked 100% of prevalent malware found in the previous four weeks of testing.

Compared to the previous testing scores, not only did protection scores increase but so did the performance. PC Matic earned the top score for performance, and as you can see by the chart below, outperforms every other security solution tested.

Combined, not only does PC Matic provide advanced protection, but also has the least amount of impact on endpoint performance. A win-win.

Usability and False Positives

In the usability category, AV-Test penalized PC Matic for returning a small number of false positives. The false positive test used by AV-Test is extremely robust, with over 1.5 million known good samples. After being tested against those samples in November and December, the total false positives reported were 40. This comes down to .0027% false positive rate or 99.9973% good file accuracy. The number of false positives our users see in the real world is often even lower and further shows that our patent pending globally automated whitelist is a truly innovative approach.

To check out the test results, head over to AV-Test.

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PC Pitstop, the maker of PC Matic, has been in business for 20 years. In those 20 years, we have found online support to be the most effective and efficient for our users. That being said, we do not offer phone-based support. If someone calls claiming to be from PC Matic, they’re likely trying to scam you. After all, they are falsely portraying a legitimate company, so their intentions cannot be great.

If you find yourself in need of technical support, you may submit a helpdesk ticket by following these instructions:

How do I submit a request for assistance for my PC Matic software?

Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com
You will need to click on “Technical Support” then answer what kind of support you’re requesting.
You will then be prompted to answer questions based upon your assistance needs.
If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below:
If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.
To submit the ticket, scroll down and click on “Submit Ticket”.
Upon completion, you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.

To access the full PC Matic User Guide, click here.

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Sioux City, Iowa, February 11, 2019 – PC Matic, America’s Antivirus, announced today that CRN_®, a brand of The Channel Company, has named Rob Cheng, CEO, to its prestigious list of 2019 Channel Chiefs. The top IT channel leaders included on this list continually strive to drive growth and revenue in their organization through their channel partners.

Each of the 2019 Channel Chiefs has demonstrated exceptional leadership, vision, and commitment to their channel partner programs. Channel Chief honorees are selected by CRN’s editorial staff as a result of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation.

CRN Channel Chiefs list honored Rob Cheng, PC Matic CEO, for his consistent drive and push for innovation within the partner program, as well as product development and user interface enhancements. It is clear, complacency is not an option for Cheng with the product additions which address consumer needs, and changes to the user interface enhancing user experience. Lastly, with the updates to the partner program, including industry-leading incentives and a one-of-a-kind channel focused national TV campaign – PC Matic partners are equipped for even greater success.

“The individuals on CRN’s 2019 Channel Chiefs list deserve special recognition for their contribution and support in the development of robust partner programs, innovative business strategies, and significant influence to the overall health of the IT channel,” said Bob Skelley, CEO of The Channel Company. “We applaud each Channel Chief’s remarkable record of accomplishments and look forward to following their continued success.”

“At PC Matic we are committed to delivering the best endpoint based protection against today’s rapidly evolving cyber security threats,” said Corey Munson, Vice President of Sales for PC Matic. “Our one of a kind solution is developed and supported exclusively in the United States. We take great pride in providing our Channel partners with a product platform of unmatched performance and value .”

The 2019 CRN Channel Chiefs list, including the 50 Most Influential Channel Chiefs, is featured online at www.crn.com/channelchiefs and will appear in the February 2019 issue of CRN.

About PC Matic

PC Matic is the award-winning security software, entirely developed, researched and supported in the United States. PC Matic features a globally automated whitelist technology, fileless malware detection, and RDP port protection from brute force attacks. Together, these technologies provide the best security protection for end-point devices around the globe. Founded in 1999 by Rob Cheng, the American company with operations based in Sioux City, Iowa and Myrtle Beach, South Carolina – was established with the sole purpose of creating a better way to diagnose common computer problems. Over 20 years, PC Pitstop has evolved into an innovative provider of cloud-based performance and security solutions for homes, businesses of all sizes, and government agencies. For more information, visit: http://www.pcmatic.com/pro

PC Matic Contact:

Kayla Elliott

PC Matic

kayla@pcmatic.com

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

The Channel Company Contact:

Jennifer Hogan

The Channel Company

jhogan@thechannelco.com

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Taking Pride in Our Roots to Gateway, Inc.

PC Pitstop, the maker of PC Matic, PC Matic Pro and PC Matic MSP, is a company with strong roots to the computer manufacturing company, Gateway, Inc. PC Pitstop founder and CEO, Rob Cheng, started his career at Gateway in 1991 as their first Director of Marketing. Gateway was booming and he held a succession of increasingly challenging positions including Vice President of Marketing, Vice President of Desktop Products, General Manager Gateway Europe, and Senior Vice President of Gateway Consumer, responsible for sales, marketing and support worldwide. In 1999, he left Gateway to begin his own journey in entrepreneurship, with the creation of PC Pitstop.

Shortly after starting PC Pitstop, Rob reached out to long-time Gateway, Inc. Executive Assistant, Sheila Molden for part-time assistance with accounting and payroll duties. She began working part-time for PC Pitstop in 2000, and transitioned to full-time employment in 2004, after leaving Gateway. Sheila continues to head accounting and payroll for PC Pitstop, as well as several other duties ranging from customer service to human resources.

Rob then reached out to Lyle Schuknecht for assistance with database analysis. Lyle agreed, working part-time for PC Pitstop, while also working full-time at Gateway Computers. Prior to joining PC Pitstop full-time, Lyle worked at Gateway from 1992 to 2005 in various areas including consumer marketing, database marketing, and supply chain management. In 2005, Lyle joined the PC Pitstop team full-time, and has been the go-to data analysis guru since.

Keith Linden, PC Pitstop’s Chief Operating Officer, has strong ties to Gateway as well. In 1993, Keith began his employment at Gateway. By 1995 he was the Manager of the American’s Material Forecasting team. While in that role, Rob Cheng was the Senior Vice President that Keith reported to. The material forecast drove and impacted the entire company and during that time it was Gateway’s most profitable point. The accuracy of that forecast was a major contributing factor. In 2004, Keith reached out to Rob regarding a potential opportunity at PC Pitstop. He was hired at that time to develop PC Pitstop’s first e-commerce software application, Optimize.

PC Pitstop’s Vice President of Sales, Corey Munson is yet another Gateway-ian. Corey worked at Gateway from 1997 to 2005 spending four years with Rob in direct sales and another four years with Keith in product marketing. Approximately a year after leaving Gateway, Keith recruited Corey to the PC Pitstop team. He has been with PC Pitstop since, leading both the marketing and sales departments.

Ted Waitt always said to zig while everyone was zagging. As the security industry continues to focus on a blacklist for malware detection, while PC Matic delivers the only globally automated whitelist technology. To learn more about PC Pitstop’s company growth, product offerings, and their ties to the Siouxland area, click here.

Do you have ties to Gateway too? Perhaps feeling a bit nostalgic? We’d love to hear your stories! Drop a comment below:

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As a product, PC Matic stands out against our competition in several ways. However, our products aren’t the only thing that set us apart. Over the past few years, PC Pitstop has been able to make sales in a way that no other security software provider has been able to do: television advertising. We update our commercials frequently; announcing new PC Matic features, alerting consumers to new security threats and demonstrating how PC Matic’s whitelist is the only security product that blocks every type of virus and malware, including zero-day threats. We released three commercials during Q4 of 2018.

Think Before You Click

The PC Matic Band is at it again! “Think Before You Click” implores listeners to use caution when clicking on suspicious links. You gotta think before you click that mouse!

The Ransomware Resistance

We live in the era of cyberwar. The enemy, ransomware, is getting stronger and more sophisticated with its attacks. At PC Matic, we believe we can defeat the enemy and win this war with PC Matic’s whitelist technology.

Sleep Well

Does the threat of ransomware keep you tossing and turning at night? PC Matic’s whitelist antivirus blocks all cyber threats, including ransomware, giving you and your family peace of mind. Award-winning PC Matic comes with a 30 day, no questions asked, money back guarantee.

To read the PC Pitstop Q4 newsletter in its entirety, click here.

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As we continue to grow, we are filling open positions with the finest American talent we can find. Our most recent job postings have yielded hundreds of resumes. We have always believed, as a company with 100% remote employees, that we are able to attract the highest -quality applicants that thrive in a non-traditional work environment. All over America, each of our team members works in the comfort of their own homes, and we couldn’t be happier with the results. We’re pleased to introduce this quarter’s new hires:

Madeline Nunley is the newest member to the PC Pitstop graphic design team. In addition to her role as a graphic designer, she is also working as the primary events coordinator for all PC Matic Pro events. Madeline has earned her Bachelor of Fine Art in Digital Art and Design degree from Long Island University. Previous to her employment at PC Pitstop, she was a freelance graphic designer. In her free time she enjoys drawing, reading and traveling.

Ted Gorospe recently joined the PC Pitstop team as the Director of Channel Sales. He has several years of experience in the security software industry, with previous employers including SHI International and Symantec. In his spare time, Ted enjoys history, sports, and spending time with his wife and children.

Monica White has joined the PC Pitstop team as a Channel Sales Manager in November, 2018. She earned her Masters of Business Administration through the University of Central Florida, and is well versed in the security software industry. In her spare time, Monica enjoys boating, fishing, working out and reading.

To read the PC Pitstop Q4 newsletter in its entirety, click here.

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PC Matic subscribers are now able to have the same great security protection they receive on their computers, on their Android mobile devices.

To download, follow these steps:

Access the Google Play Store
Search for PC Matic for Android
Install the app
Log in using your existing PC Matic credentials

Each mobile device PC Matic is installed on, will account for one of the five that are allocated with a PC Matic subscription.

Questions? Reach out to our online support team for assistance.

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As Cyber Threats Advance, So Does PC Matic

The PC Matic development team has been busy continuing to advance its security protection throughout the second quarter of 2019. Check out their latest updates impacting PC Matic Pro, below.

Anti-Tampering Protection

Through several recent quarters, our team has been adding additional features to PC Matic Pro to increase the security of our client on each device. These features began with a restriction on the uninstall process at each machine, limiting uninstalls to being initiated from within our web console. Next, we officially launched SuperShield’s ELAM (Early Launch Anti-Malware) Driver to allow our real-time protection to run as a protected process. This prevents users or malicious actors with remote control of a machine from removing or killing our real-time protection.

These changes mainly come as a response to the rise in RDP (Remote Desktop Protocol) based attacks. This attack vector is becoming incredibly popular with cybercriminals and every day more businesses, schools, and governments are getting hit with ransomware through open RDP ports.

Speed & Stability Improvements

In the second quarter, our development team has refocused efforts from adding new features or capabilities into PC Matic Pro to improving speed and stability within our web console. You will continue to notice more improvements as the year continues related to overall speed, especially with larger accounts. Several areas, including the Devices list and Blocked Status Report, have already seen drastic increases in speed and stability.

This includes a drastic decrease in time required to whitelist applications from the Blocked Status Report, all actions here now happen in real-time to allow fast response to false positives on your account. Instead of waiting up to 15 minutes for whitelisted applications to sync down from your web console, now every device will immediately update to obtain those changes after saving.

Installer Options

To increase flexibility during the installation process, we have expanded the installer options available to include SuperShield Options. This allows you to set configurations like Enable Java, or Device/USB Control immediately on install instead of waiting for settings to take effect shortly after install has completed.

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